Damaged Windows Wavier
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Comprehensive scratched & damaged glass waiver


A major problem in the glass manufacturing, installation & cleaning process is scratched or damaged glass. There are a few reasons for scratched or damaged glass on building sites.

1. During the manufacturing of glass (particularly toughened glass) the "Roller" side of the glass picks up tiny shards of glass from the rollers & bakes it right into the glass. When a window cleaner runs his razor across that face to remove builders mess the blade unavoidably picks up the tiny shards which causes fine scratching. Normally an experienced window cleaner can hear a gritty sound & feel what glass will scratch when he puts razor to glass. We will always test glass before razor bladeing it.

  
2. Due to environmental issues (sun baking builders mess on, constant dust blown onto the glass & frames) & due to often unavoidable builders mess & avoidable mess due to a tradesman’s laziness leaving render, paint, grout, silicone, tape, concrete splatter etc on glass & frames. Removing this builders mess can be very difficult, sometimes impossible without the use of a Razor blade. Sometimes even our lambs wool soap applicators & industry standard white nylon scourers can finely scratch the glass when there is a combination of the 2 mentioned issues.
  

WE WILL DO EVERYTHING WE CAN TO AVOID SCRATCHING, DAMAGEING OR MARKING GLASS & FRAMES DURING OUR BEST EFFORT TO DELIVER CLEAN GLASS TO YOU………………………HOWEVER
I OR ANY OF MY TEAM WILL NOT BE LIABLE AT ALL FOR THE REPLACEMENT OF GLASS OR FRAMES IF DAMAGED DURING THE CLEANING PROCESS.

Insurance companies now do not cover scratched or damaged glass from the window cleaner’s end. (Other trades have the same clause it seems). Having consulted to some of the insurance companies on this very subject over the years I know they are often reluctant to replace damaged glass. Hence, you need to employ window cleaners who know what they are doing.
Only our top experienced glass cleaners will put an essential razor to glass. We know what we are doing with a blade, we change blades very often, we know in an instant by feel & sound of the razor on glass if the panel will be scratchy or not. We will report any visible scratches or damage to the foreman as soon as we spot the damage. Often, until we actually clean the glass & the sun is directly on it do you see any damage. We will always inform the foreman of any potential scratchy glass issues before we tackle a builders clean.
 
 
 

 

 

Download your copy Glass Damage Waiver09.doc 

 

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